Frequently Asked Questions

Baboo is a travel platform that connects travelers directly with Local Destination Experts who know their destination inside out to create a perfect, personalized itinerary. We make trip planning stress-free while protecting biodiversity, benefiting local communities, and combating climate change by offsetting 110% of the trip’s carbon footprint.

To make trip planning stress-free, engaging, and personalized, we link travelers to our global community of Local Destination Experts who know their destination inside out.

After a few easy questions, we’ll match you to 1 or 2 local experts in the destination of your choice. Choose the expert of your choice.

Within 24 hours, the local expert of your choice will contact you. Together, you perfect your upcoming journey based on your personal preferences. Our local expert will design and send you a detailed itinerary and proposal. This may take a couple of days, depending on your wishes.

To become part of our selected group of Local Destination Experts, we apply a strict curation process. Ensuring that the final product is a one-in-a-lifetime experience for the traveler.

We ensure that each Local Destination Expert offers:

  • In-depth destination knowledge and ability to offer off-the-beaten-path ventures and expert advice.
  • Fluent communication and service in English and/or Spanish.
  • Flexibility in adapting to traveler’s specific needs and in being able to offer 100% tailor-made quotes.
  • The ability to offer fair prices by working directly with local operators.
  • 24h Assistance. Is available to answer the traveler’s questions without delays in finalizing the sale and offering full support during and after the trip.

When you use our Local Destination Experts, you may arrange day trips and multi-day adventures, and they will customize your experience to get you deeper into the destination’s soul.

Once you’ve booked, the Trip Info tab gives you access to travel vouchers and more information about your trip. In addition, anytime before departure, you can make use of Messages to inquire about last-minute questions you may have.

We perfectly match you with our Local Destination Experts through an advanced AI algorithm. It analyses your trip request and traveler profile and matches you with the most suitable Local Destination expert available.

You will be able to visit your account area after making a trip request. Here you will be able to talk to your local specialist in real-time via the messaging tab, where you can also check your expert’s time zone and online status.